MULTI SERVICE FUEL CARD MOBILE APP
Designed to help you get the most from your Multi Service Fuel Card, our mobile app provides the most up-to-date pricing from 6,500+ truck stop locations.
MAXIMUM CONVENIENCE. MAXIMIZED CONTROL.
The Multi Service Fuel Card App is designed with drivers in mind. Locate truck stops along your route. Connect your Multi Service Fuel Card to your company account to tap into account-exclusive features and maximize fuel savings. Filter your truck stop options by amenity to make sure they have lighted parking, showers or laundry available when you need them.
Next-Level OTR Fuel Planning
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- Fuel Locator
- Fuel Planning
- Amenity Filters
- Custom Truck Profiles
To get started, download the mobile app to your own device, create a username and password, and add your Multi Service Fuel Card to your profile.
You'll have the ability to start using general app features while you wait for your fleet manager to confirm your fuel card.
Learn More About Each Feature
Activate or Deactivate a Card
Step 1
From the app's shortcut menu, tap Card Management.
Step 2
By default, you'll see All Cards associated with your account. If needed, use the filter at the top of the screen to view only Active or Inactive cards.
Step 3
Select the card you'd like to manage.
Step 4
The current status of the card is displayed:
- Green indicates the card is Active.
- Red indicates the card is Inactive.
Step 5
Tap the status toggle to change the card's status.
Step 6
Review the confirmation message and select Confirm to complete the change or Cancel if no changes are needed.
Your card status is updated immediately, giving you greater control over your fleet.
Order New Cards
Step 1
Open the Card Management section from the app menu.
Step 2
Scroll to the bottom of your list of cards and select Order Cards.
Step 3
Enter the number of new cards you'd like to order.
Step 4
Tap Submit Card Order.
Step 5
A Success message will appear confirming your order has been received.
Your request has now been submitted, making it easy to add cards to your fleet whenever business needs change.
Find a Truck Stop
Step 1
Open the Multi Service Fuel Card Mobile App and navigate to the Fuel Locator.
Step 2
Browse the interactive map to view nearby card-accepting truck stops. You can pan and zoom the map to explore locations in your current area or along your route.
Step 3
Select a truck stop location to view additional details, including fuel pricing and other available information.
Pro Tip
Use the Filter option to narrow your search based on your preferences or browse the map just as you would in the Fuel Locator.
Understanding Fuel Prices
Fuel prices are color-coded to help you quickly identify the pricing available to you.
- Green price boxes display your account-specific fuel price, including discounts beyond the posted cash price.
- Blue price boxes display the posted retail fuel price.
Users with Fleet Owner, Fleet Manager, and Driver-Full permissions can view account-specific discounted pricing directly in the app.
Users with Driver-Limited permissions will see the posted retail fuel price.
Plan Your Fuel Stops
Step 1
Open the Multi Service Fuel Card Mobile App and select Fuel Planner.
Step 2
Select Show All Locations On Route or Estimate My Fuel Stops
Step 3
Enter your starting location and destination.
Step 4
If you selected Estimate My Fuel Stops, select or add a truck for this route, then tap the fuel gauge to set its current fuel level.
Step 5
Review the truck stops displayed on the map.
Pro Tip
Use the Filter option to narrow your search based on your preferences or browse the map just as you would in the Fuel Locator.
Eligible users with Fleet Owner, Fleet Manager, or Driver-Full permissions will see their account-specific discounted fuel prices.
Users with Driver-Limited permissions will see the posted retail fuel price.
Get Directions
Step 1
Once you've selected your preferred fueling location, tap Directions.
Step 2
Your device's default navigation app will automatically open and provide turn-by-turn directions to the selected truck stop.
Request Insta Money (Drivers)
Step 1
Open the Multi Service Fuel Card Mobile App, tap More, and select Insta Money.
Step 2
Tap Request Insta Money.
Step 3
Enter the amount you are requesting.
Step 4
Provide the required trip details, including:
- Purchase Order (PO) Number
- Unit Number
- Trip Number
Step 5
Tap Next to review your request.
Step 6
Select Confirm to submit your request.
Your request is immediately sent to your Fleet Manager or Fleet Owner for review and approval.
Generate a One-Time PIN
Step 1
From the Multi Service Fuel Card Mobile App home screen, tap One-Time PIN.
Step 2
If prompted, select the fuel card you'll be using. Fleet Managers can generate a PIN for any eligible card on the account, while drivers will generate a PIN for their assigned card.
Step 3
A unique One-Time PIN will be generated and displayed in the app.
Fuel Using Your One-Time PIN
Step 1
At the truck stop, swipe your Multi Service Fuel Card at the fuel pump.
Step 2
When prompted for your driver PIN, enter the One-Time PIN displayed in the mobile app.
Step 3
Once the PIN is validated, your transaction will be authorized and you can begin fueling.
Why Use One-Time PIN?
Unlike a traditional PIN that stays the same, every One-Time PIN is generated specifically for a single transaction. This helps reduce the risk of fraud by preventing stolen PINs from being reused, providing an additional layer of protection for your fleet.
Note: Your account must have the One-Time PIN feature enabled to use this functionality.
Create or Edit a Truck Profile
Step 1
Open the Multi Service Fuel Card Mobile App and select Truck Profiles from the main menu.
Step 2
To update an existing profile, select Edit. To create a new profile, tap Add New Truck.
Step 3
Enter a nickname for the truck or power unit to make it easy to identify.
Step 4
Use the sliders to set:
- Average miles per gallon (MPG)
- Fuel tank capacity
- Preferred truck stop search radius
Step 5
Select the vehicle's fuel type and any desired truck stop amenities.
Step 6
Tap Save to store your truck profile.
FAQ'S
Search for Multi Service Fuel Card in your app store and download. Click 'Create an account' and enter your First Name, Last Name and Email Address. Click 'Next' and create a Password when prompted.
Next, the app will ask you if you have a Multi Service Fuel Card to load into your account. Loading a card into your account provides access to additional accountholder-only features in the app. If you do not already have a Multi Service Fuel Card, you can apply for an account or continue as a 'Free Agent' to browse merchant locations and view posted pricing.
There are a number of features available to drivers on the mobile app that are enhanced by connecting their user profile to the fleet’s account.
Multi Service Fuel Card cardholders have unique pricing associated with their accounts that can only be displayed on mobile once you've connected a card to your profile.
Additionally, the app provides cardholders with quick access to our 24/7/365 Customer Support team and additional features such as money products and mobile authorization to come in upcoming releases.
One-Time PIN is an enhanced method to protect against fraud at the pump. A new PIN is generated on-the-fly when the One-Time PIN feature is selected within the mobile app. Because these PINs are randomly generated, they are more secure than a traditional static PIN saved within a user profile. A new PIN is generated every 2 minutes within the app.
Yes, One-Time PIN works without a Wi-Fi or data connection.
Yes, One-Time PIN works even if the driver is out of cellular range.
Contact our 24/7/365 customer support team at (877) 673-5338.
An account can either be set up for One-Time PIN or Static PIN. If your account was previously utilizing Static PIN, we recommend updating your account to use One-Time PIN. To make the change, reach out to customer service at (877) 673-5338.
Please contact customer service immediately at (877) 673-5338.
While the Multi Service Fuel Card is accepted at more than 8,900 truck stop locations nationwide, the mobile app reports pricing for approximately 6,500 truck stops. The purpose of the mobile app is to provide users with additional visibility into fuel costs and truck stop amenities. The Multi Service Fuel Card app obtains pricing data from multiple sources to ensure prices have been updated within the last 48 hours.
If you have a truck stop you prefer that you are not currently finding in the app, please contact us.
Yes. There are costs associated with transferring funds directly to your drivers’ accounts for immediate access, which we pass through as part of the transaction on your account.
Yes. The transfer limit will vary based upon each account’s credit limit. If you are unsure of your credit limit, please contact customer service at (877) 673-5338
Your account must have One-Time PIN enabled in order to utilize Insta Money. Additionally, the recipient (driver) must have a bank account loaded to their mobile account in order to receive funds. If you are unable to access the Insta Money feature or are running into another error and need assistance, please contact customer support at (877) 673-5338
The full approved amount of the Insta Money request is immediately transferred into the bank account on file for the recipient. They can then utilize those funds in one or multiple transactions.
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