Success Stories: Great Customer Service Accompanies The Powerful Card®

Success Stories: Great Customer Service Accompanies The Powerful Card®

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Multi Service Fuel Card likes helping our customers grow. The Powerful Card® offers solutions for small to medium-sized carriers that are normally only available to larger fleets by our competitors. This month, Multi Service Fuel Card helped these two fleets secure what they needed in order to be the most successful.

Our 24/7 Customer Service is Here When You Need Us

The worst customer service is when you dial a phone number but never get to speak with an actual person. With Multi Service Fuel Card, that will never happen to you. There won’t be any automated answering services or never-ending voice prompts. Our representatives are standing by 24/7/365 to help all drivers with anything related to their accounts.

One recent customer requested a replacement card for a driver whose card strip was scratched and needed it as quickly as possible. Her customer service representative had a new replacement card ordered for over-night that day for no additional charge. The customer expressed her satisfaction via email and said, “Wow-quick service.” Multi Service prides itself on excellent 24/7 live customer service with quick turn-around.

Generous Credit Lines Make Pre-Paying for Fuel a Thing of the Past

A small, family-operated trucking company was previously using a fuel card that didn’t offer the best options to suit the owner’s needs. They weren’t offered a business line of credit and had to pre-pay for all transactions. The customer wasn’t satisfied with the service they were receiving and always felt that they were treated like a number. With the Multi Service Fuel Card, the company was able to accept an unsecured line of weekly business credit. They no longer had to pre-pay and even saved on fueling with the Zero Fee Network.

The biggest success to this family company was that Multi Service Fuel Card treated them as people, which allowed them to believe in the success of their business. They felt better knowing that The Poweful Card® consistently plays an active role in the fuel card credit process. Since then, they have referred approximately six other trucking companies to also experience the benefits of being a Multi Service Fuel Card customer!

Content brought to you by the Multi Service Fuel Card. It’s simply the best overall fleet fuel card value in the market today. We offer generous credit lines, access to our Zero Fee and Rebate networks, the best customer service in the industry and much more.

Posted in: Customer Spotlight, Fleet Card, Fuel Card, Local Card, Success Stories, Trucking News

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